OUTSTANDING ON THE WATER

Since 2007

Free Professional Advice Call  +44 (0)7504 562674 

At Oceansource Love what we do and want you to!

We understand that when the elements come together to create a playground you only have so much time to enjoy it before its gone. For this reason your gear needs to be able to perform on demand.  The perfect session comes when all the elements work together and getting you into the gear that fits right, is comfortable, keeps you warm and works well all the time is our mission.

Wether you are a beginner, intermediate or advanced rider, with over 20 years or riding ourselves we will do  everything possible to get you to be Outstanding on the water.

Give us a call and we will give you free freindly proffesional advaice

Call us     +44(0)7504562674

Or E mail us    shop@oceansource.net

At Oceansource we want YOU to be OUTSTANDING on the water!

If you would like us to contact you please fill in the form below.

* Required Fields

Payment Policy

ACCEPTED METHODS OF PAYMENT:

PayPal facilitates all our transactions, as this is the most secure payment gateway to protect you as a consumer.

You do not have to have a PayPal account to make a payment.

PayPal will require that you supply the details to correspond the billing details and shipping address.

Accepted credit cards include: Mastercard and Visa.


CREDIT CARD CHARGES:

Your credit card will be charged when you place your order.

Should we not be able to fulfill your order for any reason, your credit card will be refunded via PayPal.

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Shipping & Delivery

TURNAROUND

All orders are shipped within 48 hours.

Monday to Friday, 08h00am - 17h00pm.


SHIPPING AGENTS / CARRIERS:

We use the following shipping agents / carriers to deliver your orders:

UPS   |   FedEX   |   DHL   |   PARCEL MONKEY   |   TNT   |   MY HERMES


ORDER TRACKING:

If a tracking number is provided by the shipping agent / carrier, we will update your order with the tracking information.

Please note that some orders using the 1st class service offered by Royal Mail, will not have tracking numbers.


SHIPPING RATES:

The rate charged for the shipping / delivery of your order is based on the weight of your parcel as well as your desired delivery location.

Before the final checkout page, you will be shown what the cost of the shipping will be as well as the total of the items in your basket.

If there is an additional charge for shipping to certain destinations one of our team will contact you before sending the item and you will be offered a Paypal invoice for the difference or a refund of the item.

It is here that you can amend your oder, continue shopping or cancel your order. No charges will be made to your card until the final checkout page.


BACK ORDERS:

If an item goes on back order, we will ship you the part of your order that is in stock.

When the item becomes available, we will ship the rest of your order to you.    

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Returns, Refunds & Exchange Policy

HOW TO RETURN AN ITEM:

Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect.

You must return the item within 30-days of its purchase.

1.  Please email:   sales@oceansource.net to request a refund and we will assign you with a tracking number (#).

2.  Mail your item for retun to:

OCEANSOURCE Returns Department

Hazelbank Stores The street Ewhurst Cranleigh GU6 7QY3  

Include in your package a signed letter stating the reason for your return

4.   Please include the original receipt.  


RETURN EXCEPTIONS:

Some items cannot be returned once they have been opened.

Merchandise that has been worn, used, or altered will not be accepted for return nor exchange.


RESTOCKING FEE:

All items are subject to a 10% restocking fee; which will be deducted from your refund.

We do not refund the original shipping and handling that you paid on the order. 


EXCHANGES:

If your clothing item is unused, and in the 'like-new' condition, you may exchange your clothing item for a different size or colour.

You will not be subject to a restocking fee; however you will have to pay the return shipping costs.

Privacy & Security

PRIVACY POLICY:

At Oceansource, we have always been committed to keeping your personal data safe and secure, and we'd like to assure you that the new data protection law does not change our commitment to you.

As you may be aware the General Data Protection Law, also known as 'GDPR' will come into place on the 25th May 2018. GDPR gives you more control over your personal data, and better knowledge around how it is used.


Please see our Privacy Policy below to provide more information about the ways in which we collect, use and store your personal data. 


PayPal facilitates all our transactions, as this is the most secure payment gateway to protect you as a consumer. We do not hold your payment details, please see PayPal.com policy for further information. 


We do hold your name and address details for shipping and this information is kept for warranty purposes/ returns and future orders. 


If you no longer wish to receive these emails or wish to have your data removed from our system, please email brad@oceansource.net 


Thank you for being part of the oceansource community.

This policy covers how we use your personal information. 

We will take all measures to protect your personal information.


WHAT INFORMATION DO WE COLLECT?

We only collect information that we need pertaining to your order.

This includes your name, billing and shipping address and email address.

In addition, we also collect information on your IP address, browser type and 'refer url data'.

We use this data to prevent hacking attempts and to know what web browsers our clients are using.

This helps us to get to know our clients and where they are coming from.

This is done to ensure continuous improvements in our service delivery and marketing.


HOW IS MY INFORMATION USED?

Your information is only used to fill your order.

We do not sell or redistribute your information to anyone.


SECURITY AND STORAGE:

Only your order, data billing, shipping and order contents data is stored on our server.

This information is encrypted using SSL encryption (Secure Sockets Layer) before it is transmitted over a web server.

We do not store your credit card data.


COOKIES AND BROWSER INFORMATION:

Cookies are small files that reside on your computer.

They allow us to recognise you on your next visit or store your shopping cart contents.

We only use cookies to track this information.

 GIVE US A CALL AND YOU'LL RECEIVE FRIENDLY PROFESSIONAL  ADVICE!

CALL US NOW     +44(0)7504562674

Or E mail us    shop@oceansource.net

AT OCEANSOURCE WE WANT YOUR TIME ON THE WATER TO BE AWESOME, NOT AVERAGE!

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