Shipping & Delivery

SHIPPING & DELIVERY
TURNAROUND

Orders are dispatched within one working day of it being placed (subject to payment authorization and stock availability). If there is going to be a delay for any reason, we’ll let you know as soon as we can.
Monday to Friday, 08h00am - 17h00pm.


SHIPPING AGENTS / CARRIERS:

We use the following shipping agents/carriers to deliver your orders:

Royal Mail | Parcel Force | DX Local


ORDER TRACKING:

If a tracking number is provided by the shipping agent/carrier, we will update your order with the tracking information.

ORDERS OUTSIDE THE UK

Important please be aware that you may be liable for import VAT and Duties when you receive the item in your destination if outside the UK, this may be different for different locations according to what country you are in. It is essential that you understand and budget for any import taxes that you may have to pay.  Oceansource is not responsible for these charges and if they are due you should be contacted by your customs office. Unfortunately, if Oceansource send an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Oceansource minus the total shipping and returns costs.

Rest of The World

Orders Under £300 Shipping cost £29.95

The rate charged for the shipping/delivery of your order is based on the weight of your parcel as well as your desired delivery location.

Before the final checkout page, you will be shown what the cost of the shipping will be as well as the total of the items in your basket.

If there is an additional charge for shipping to certain destinations one of our team will contact you before sending the item and you will be offered a Paypal invoice for the difference or a refund of the item.

It is here that you can amend your order, continue shopping or cancel your order. No charges will be made to your card until the final checkout page.


BACKORDERS:

If an item goes on backorder, we will ship you the part of your order that is in stock.

When the item becomes available, we will ship the rest of your order to you.